Everything we repair, the faults we see most often, and how to get your appliance ready before you get in touch. Pick a category to jump straight to it.
Each appliance type fails in its own way. Below you will find what typically goes wrong and how we approach it.
Washing machines take a lot of strain — heavy loads, constant water and high-speed spinning. When something gives way, the symptoms are usually obvious, but the cause can sit in several places: the pump, the door lock, the motor, the bearings or the controls.
We work through the machine methodically, checking water flow, drive components and electrical parts until the fault is clear.
A dishwasher combines water, heat and electronics in a small space. Control panels, door switches, heating elements and drain pumps are frequent culprits when cycles fail or dishes come out dirty or wet.
Electrical testing helps confirm whether a part has failed or simply lost its connection, avoiding unnecessary replacements.
Ovens and cookers rely on elements, thermostats, fans and switches working together. When one fails, food cooks unevenly, takes far longer, or the oven will not heat at all.
Reaching these parts often means removing outer panels carefully, then testing each component in the heating circuit.
Microwaves contain components that store a high-voltage charge even after being unplugged, so they should only be opened by someone who knows how to make them safe. Common faults involve door switches, turntable motors, keypads and the parts that generate heat.
Please do not open a microwave casing yourself — describe what is happening and let us take it from there.
Espresso and bean-to-cup machines are packed with pumps, valves, heaters, sensors and brewing units. Limescale, worn seals and blocked pathways are frequent troublemakers, alongside electrical faults.
We open the machine, trace water and power paths, and look at both the mechanical and electrical side of the problem.
A vacuum that has lost its pull is frustrating, and the reason is not always a full bag. Blocked hoses, tired filters, failing motors and cable reels that will not rewind all show up regularly on the bench.
Motors, filters and cable reels can often be serviced or replaced, giving the vacuum a much longer working life.
Irons and steam generators are handled every day, so cords and plugs take a lot of wear. Damaged cables are a safety risk and should not be used.
We also look at heating, steam output and water-tank leaks.
Blenders, mixers, food processors and similar countertop machines usually fail at the motor, the switch or the wiring. Many can be opened, cleaned, tested and put back into service.
If a repair does not make sense for a particular appliance, we will tell you so.
Some faults are an inconvenience. Others are a signal to switch off and unplug straight away.
Switch off at the wall and unplug. Do not use the appliance again until it has been inspected.
If an appliance repeatedly trips a fuse or breaker, there may be an electrical fault inside it.
Leaks near electrical parts are a hazard. Turn off the water supply and power before cleaning up.
Cracked insulation, exposed wires or scorch marks on a plug mean the appliance should not be used.
Grinding, squealing or knocking often points to wear that gets worse the longer it is ignored.
Especially in microwaves — stop the appliance immediately and leave the casing closed.
A few details and a couple of simple precautions make the first conversation far more useful.
Photos and video from day-to-day repair work. Select any photo to view it larger.
It depends on the fault, the age and condition of the appliance, and the availability of parts. Once the problem has been diagnosed, we will talk you through the options so you can make an informed choice.
Every repair is different, and the cost depends on what has failed and which parts are needed. We prefer to understand the fault before discussing figures, rather than guessing in advance.
The appliance type, brand, model number, a description of the problem and any error codes. Photos are very helpful. The Contact Point has a simple template you can copy.
If there is any burning smell, sparking, leaking near electrics or damage to the cable or plug, stop using it and unplug it. For minor faults, use your judgement — and if in doubt, leave it switched off.
Possibly. Send us a message describing the appliance and the problem, and we will let you know whether it is something we can help with.
Send a short description of the appliance and what it is doing. A model number and a photo or two help us understand the problem from the start.